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RunIT

Items — guidelines and responsibility

RunIT moves things on your behalf. The things themselves — their legality, their packaging, their declaration — are the errand owner’s responsibility.

Never carried

No declaration, consent or “just this once” changes these. A runner asked to carry one will refuse, and refusing never counts against them.

  • Anything illegal to possess or transport. The law binds the person carrying it.
  • Firearms, weapons, ammunition and their parts. Firearms Act — licensed dealers and bearers only.
  • Narcotics and psychotropic substances. Narcotic Drugs Act — possession is the offence.
  • Explosives, fireworks, flammables, corrosives. A hazard to the runner and everyone on the road.
  • Ivory, wildlife trophies, protected plants and animals. Wildlife Conservation Act — strict liability offences.
  • Counterfeit goods and counterfeit money. Anti-Counterfeit Act; carrying is distributing.
  • Stolen or unlawfully obtained goods. Handling is the offence, and the runner is the handler.
  • People, and live animals. RunIT moves things, not passengers or livestock.
  • Medical waste, biological samples outside a lab errand. Biohazard — the lab-run offering has its own chain of custody.
  • Undeclared cash beyond the cash-to-agent service. Money moves only through the priced, capped offering (§5.1).

Carried only under conditions

These exist because RunIT’s own catalogue sells errands other platforms ban — the condition is what makes each one defensible.

  • Medicines and pharmacy items. Collected only from a licensed pharmacy, against the customer’s own prescription where one is required. The runner never chooses, substitutes or advises on medicine.
  • Cash to an M-Pesa agent or bank. Only as the priced cash-to-agent errand, within its per-errand cap (O-3). Never loose cash in an envelope on any other errand.
  • Alcohol. Not carried in v1. Age verification at handoff is an obligation RunIT cannot yet discharge (Alcoholic Drinks Control Act); revisit with a verified-recipient flow.
  • Perishable food and drink. Carried, declared as perishable. Spoilage in normal transit time is the owner’s risk — a boda in Nairobi traffic is not a cold chain.
  • Fragile items. Carried only if the owner declares them fragile AND packs them for the road. An undeclared fragile item travels at the owner’s sole risk.
  • SIM cards and identity documents. Only the owner’s own documents, named in the errand — the document-run offerings. Never third-party SIMs or IDs in bulk.

Your declaration

Every booking starts with this declaration, and accepting it is what puts the responsibility where it belongs:

  • The item is mine to send, legal to possess and legal to transport.
  • It is none of the prohibited items, and any restricted item meets its stated condition.
  • What I declared — what it is, its size, its value band — is accurate.
  • Contents, packaging and legality are my responsibility, not my runner’s and not RunIT’s.
  • Any settlement for loss or damage is capped at my declared value band; a wrong or missing declaration voids it.

Where liability sits

The errand owner answers for the contents: their legality, the accuracy of the declaration, and packaging that survives the road.

The runner carries a sealed thing they did not choose and cannot inspect; RunIT relays a request it cannot open. Neither is liable for the contents, for damage to an undeclared fragile item, or for perishables spoiling in a normal transit.

Any goodwill settlement for loss or damage is capped at the value band declared at booking — and a wrong declaration voids it. No item insurance is in place yet; items above KES 20,000 are not carried.

None of this excuses deliberate acts: theft or wilful damage by a runner remains theirs under the law, and DCI vetting exists precisely because that promise has to be real.